Return & Refund Policy

If you're not content with your purchase, we'll handle your return or exchange request as long as you get in touch with us within 30 days of the item arriving. After 30 days, requests won't be fulfilled. Contacting us via email ([email protected]) is the best course of action.

Conditions for Return and Exchange

• Returned items must be in their original packaging.
• We won't accept returns of anything made without permission.
• Items must be returned within 30 days after you receive them.
• All products must be undamaged or unopened, unused, in their original packing, and in the same state as when they were delivered to you. Also required is the purchase receipt or other proof of purchase.
• Customers must select a delivery option that offers tracking information when returning or exchanging merchandise.

General Return Process

• Step 1: Get in touch with our customer support representatives at [email protected] to address any queries you may have and to clarify the purpose of your return.
• Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
• Step 3: Return the items to the specified return address, making sure they are packed securely. Please make sure your belongings are securely wrapped and keep any necessary postage documentation.

Refunds

Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.

If you are approved, your refund will be processed and a credit will be automatically applied to your Paypal payment method within a 2-3 day period.

Policies

1、 Refund policy
Our refund policy aims to ensure that customers can receive corresponding refunds under specific conditions after purchasing our products or services. The following are the conditions for a refund:
Product issue: If the received product has quality issues, does not match the description, is damaged, or contains unknown error information at the time of purchase, customers can apply for a refund.
Service issue: If our services fail to meet the promised standards or descriptions, resulting in customers not receiving the expected value or experience, customers can apply for a refund.
Time limit: Unless there are special exceptions, customers are required to submit a refund request within a reasonable time (7-14 days) after purchase.
Evidence provision: In order to process a refund request, customers may need to provide relevant evidence such as product photos, order numbers, transaction records, and screenshots of incorrect information.

2、 Return Policy
Our return policy specifies the specific conditions under which customers can return goods and receive refunds:
Return deadline: Customers need to submit a return request within a specific number of days after purchase.
Product status: The returned product must remain in its original condition, unused or damaged, and include all original packaging and accessories.
Return cost: Unless otherwise specified, the shipping cost for returns is usually borne by the customer.
Exception: Some products, such as customized items, consumables, or opened items, may not be eligible for a return policy.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Costs

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

Non-returnable items:

• Item that is on sale cannot be returned.
• Customers' losses or damages are not refundable.

Exchanges

Orders are not yet exchangeable online. To receive a refund on the original product, you must return it and buy the replacement item separately.

Please do not hesitate to contact our customer service staff with any queries you may have regarding our return policy or procedures. We will be pleased to assist and encourage you.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	ADVANCE HEALTHCARE CONSULTING LIMITED
Company Address:	ROOM 404,4/F, TUNG MING BUILDING 40-42 DES VOEUX ROAD CENTRAL HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help